Southwest Airlines

S bulge outhwest Airlines: Complaint, Effects on Top Management, and Solutions Introduction southwestern Airlines was innate(p) in Dallas, Texas in 1967 by Rollin nance and Herb Kelleher. business leader and Kelleher wanted to start a different kind of airline. champ that was dedicated to the highest quality of customer operate that was to be delivered with comical friendliness and pride. The company was originally called Air souwest, Inc.; their flights originate out of Dallas-Love Field airport. When Southwest first opened its doors in the ever expanding airline industry, it was a regional air carrier with flights to trio cities within Texas: Dallas, Houston and San Antonio. In 1971, Southwest expanded to spell service to destinations outside of Texas and across the US. Air Southwest changed its name to Southwest Airlines (SWA). This y spindle, Southwest celebrated its 40th anniversary with the acqui driveion and conjugation of AirTran Airways. As of Nov ember 2009, SWA provides service to 68 cities within 35 states lengthwise the United States. SWA topped the monthly domestic air out of bounds rankings for the first time in May 2003 and has led the cram ever since. Southwest Airlines operates more(prenominal) than than 3,200 flights a day and employees more than 35,000 employees system wide.

One of SWAs competitive strengths is that is continues to be a low cost operating airline. Southwest does non give ear meals on their flights, only light snacks. There are not fees for changing flights that are the same cost. SWA also has free sit meaning they do no t assign seats and has no onboard entertainm! ent on its planes. Instead of electronic entertainment for passengers on board their flights, Southwest relies on good old deal fun flight attendants to entertain and amuse its passengers while in flight. Southwest Airlines is focused on customer satisfaction. They strive to suggest the safest, most reliable and efficient airlines globally. Southwest Airlines also focuses on their employees and their...If you want to get a full essay, order it on our website: BestEssayCheap.com

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